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PRIVACY POLICY — HOLISTIC SAILING SL

Last updated:9/12/2025

At Holistic Sailing SL, we value your trust. We are committed to protecting your personal data and treating it with transparency, responsibility, and security in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and all applicable laws.

This Privacy Policy explains what data we collect, how we use it, how we safeguard it, and what rights you have regarding your personal information.

1. Data Controller

Holistic Sailing SL
CIF: B75370767
Address: Avenida Ignacio Wallis, 31 – 6th Floor – Edificio Registro Mercantil – 07800 Ibiza, Spain
Phone: +34 637 201 595
Email: info@holisticsailing.com

2. Personal Data We Collect

We may collect and process the following categories of data:

2.1. Data provided directly by you

• Full name
• Email address and phone number
• Booking details (dates, number of passengers, preferences)
• Billing information
• Messages or inquiries submitted through our website, email, WhatsApp, or social media
• Payment details necessary to process reservations (we do not store card numbers)

2.2. Data collected automatically

• Cookies and similar technologies
• IP address
• Device and browser type
• Pages visited, navigation time, and user behavior
• Traffic sources (search engines, ads, social media, affiliates)

2.3. Data obtained from third parties

• Booking platforms (e.g., Viator, Click&Boat, SamBoat, GetYourGuide)
• Social networks (when interacting with our profiles)
• Payment service providers (Stripe, PayPal, banks)

3. Purpose of Processing

We use your data only for legitimate and necessary purposes, including:

3.1. Booking and service management

• Responding to inquiries
• Preparing and sending quotations
• Managing and confirming bookings
• Communicating pre-charter details (itinerary, timing, meeting points, onboard information)

3.2. Administrative, legal, and fiscal purposes

• Issuing invoices and payment receipts
• Compliance with tax, regulatory, and maritime obligations
• Handling deposits, cancellations, and insurance-related processes
• Fraud prevention

3.3. Marketing and communication (with your consent)

• Sending news, offers, or seasonal updates
• Conducting satisfaction surveys
• Analyzing anonymized data to improve our services

3.4. Website functionality and analytics

• Ensuring the proper functioning of our website
• Improving navigation, speed, and content based on analytics
• Monitoring website usage statistics

4. Legal Basis for Processing

We process your data based on:

• Contractual necessity: to manage reservations, quotations, or services you request
• Consent: for marketing communications and non-essential cookies
• Legitimate interest: improving services, ensuring security, and conducting analytics
• Legal obligations: compliance with tax and accounting laws, and regulatory maritime requirements

5. Data Sharing

We only share your data when necessary and for the purposes described above:

• Captains and crew assigned to your charter
• Transportation or catering partners assisting your booking
• Payment processors (Stripe, PayPal, banking providers)
• Accounting, tax, and administrative service providers
• Technology providers (hosting, email, analytics)
• Authorities when required by law

All third parties operate under confidentiality and data protection agreements.

We do not sell or trade your personal data for commercial purposes.

6. International Data Transfers

Some of our technology providers may be located outside the European Economic Area.
Whenever this occurs, we ensure the implementation of appropriate safeguards such as:

• Standard Contractual Clauses
• Adequacy decisions
• Equivalent legally approved mechanisms

7. Data Retention

We keep your information only for as long as necessary:

• Active clients: during the contractual relationship
• Accounting and fiscal data: 5 years (mandatory)
• Inquiries or quotations without booking: 12 months
• Marketing subscription: until you withdraw consent
• Cookies: according to their type (see Cookie Policy)

8. Your Rights

You may exercise the following rights at any time:

• Right of access – Know what data we process
• Right to rectification – Correct inaccurate or incomplete information
• Right to erasure – Request deletion of your data
• Right to restriction – Limit how your data is used
• Right to portability – Receive your data in a structured format
• Right to object – Especially to marketing communications
• Right to withdraw consent – At any moment and without justification

To exercise your rights, email info@holisticsailing.com with valid identification.

9. Data Security

We implement strict technical and organizational measures to protect your data:

• SSL encryption
• Secure servers and restricted-access systems
• Regular backups
• Controlled data access for authorized personnel only
• Monitoring and prevention of unauthorized access

While we make every effort to keep data secure, no system is fully immune to breaches.

10. Cookies

Our website uses essential, analytical, and customization cookies.
You can review details, purposes, and settings in our Cookie Policy.

11. External Links

Our website may link to external sites (e.g., Viator, Instagram, WhatsApp, YouTube).
We are not responsible for the privacy practices or content of those third-party websites.

12. Updates to This Policy

We may revise this Privacy Policy to reflect legal updates or operational changes.
The latest version will always be available on www.holisticsailing.com.

13. Contact

For any questions about your data or this Policy, you can contact us at:

info@holisticsailing.com
Phone: +34 637 201 595

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